Pleroma Telecommunications

1. No Contracts

• All services are prepaid.
• Customers are never tied into long-term commitments.
• Access ends automatically when the prepaid voucher expires.

2. Voucher-Based Services

• Internet access is available only through prepaid vouchers.
• Vouchers can be purchased weekly, monthly, or per plan.
• Each voucher clearly states its validity period and device limit.
• Once expired, a new voucher must be purchased to continue using the service.

3. Service Validity

• A voucher is valid only for the time period stated (e.g., one week).
• Unused time on a voucher cannot be carried over.
• Expired vouchers cannot be reactivated.

4. Fair Use Policy

• Speeds are as advertised per plan (e.g., 2 Mbps Student Deal, 5 Mbps Family Deal).
• Each plan comes with a device connection limit.
• Service must not be used for illegal activities or bandwidth abuse (bulk downloads, hacking, torrents).
• Excessive or abusive use may result in reduced speeds, suspension, or termination of service.

5. Privacy Policy

• Pleroma Telecommunications respects your privacy.
• We do not share or sell customer information to third parties.
• Personal details are collected only for service activation, support, and legal compliance.
• Internet usage data may be monitored for security, fraud prevention, and fair usage enforcement.
• Customers are responsible for protecting their own devices from viruses or unauthorized access.

6. Customer Responsibility

• Customers are responsible for ensuring their devices can connect to Wi-Fi.
• Customers are responsible for their online activity and must not use the service unlawfully.
• Voucher codes must be kept secure and not shared beyond the permitted device limit.
• Misuse of the service may result in suspension without refund.

7. Equipment Ownership & Installation Policy

• All routers, antennas, CPEs, hotspots, or related equipment remain the sole property of Pleroma Telecommunications unless explicitly sold.
• The installation fee is a service charge only. It does not transfer ownership of any equipment.
• Customers are granted access to use this equipment only for the duration of their active service.
• If a customer does not purchase a voucher for 3 consecutive months and fails to contact us, Pleroma reserves the right to uninstall and reclaim the equipment.
• In the event of CPE or equipment removal, no refunds will be given for installation fees or prior services.
• Customers may not tamper with, relocate, or damage Pleroma-owned devices. Lost, stolen, or damaged equipment may result in a replacement fee.

8. Refund Policy

• As services are prepaid and digital, vouchers are non-refundable once activated.
• If a voucher was purchased but not activated, it may be exchanged for another voucher of equal value.
• In the rare case of prolonged downtime caused by us, replacement vouchers may be issued at our discretion.

9. Coverage & Service Availability

• Coverage is currently limited to specific areas Kwa-Thema.
• Signal strength and speeds may vary depending on location, devices, and network load.
• Service may be affected by power outages, maintenance, or technical faults.

10. Updates to Terms

By purchasing and using a Pleroma voucher, you agree to these Terms & Conditions. Pleroma Telecommunications reserves the right to update or modify these terms at any time to improve service quality and customer experience.